The Impact of CMS Quality on the Outcomes of E-learning Systems in Higher Education: An Empirical Study
Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e-learning platforms. This study examines the success of e-learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e-learning CMSs in five dimensions: system quality, information quality, instructional quality, user satisfaction, and CMS benefits. An analysis of survey data collected from students participating in a university-wide CMS shows that system quality, information quality, and instructional quality positively influence user satisfaction, which, in turn, increases the benefits of CMSs. By providing a comprehensive framework for the critical success factors in e-learning CMSs and their causal relationships, this study provides practical implications for managing e-learning courses and resources for a more flexible and effective CMS-centered, e-learning environment. ©2012, Decision Sciences Institute.
Decision Sciences Journal of Innovative Education
First Page Number
Last Page Number
Kim, Kihyun; Trimi, Silvana; Park, Hyesung; and Rhee, Shanggeun, "The Impact of CMS Quality on the Outcomes of E-learning Systems in Higher Education: An Empirical Study" (2012). Kean Publications. 2142.