Consumer satisfaction with Speech-Language pathology services in university clinics: Implications for student supervision
This study examined consumer satisfaction with speech-language therapy services in two university clinics as reported by 96 clients and caregivers. Satisfaction was related to student speech-language pathologists' communication with clients and families. Explaining clients' communication problems, discussing session objectives, describing progress, providing home programming, and offering strategies for maintaining skills after discharge contributed to perceptions of effective service. Survey findings hold implications for supervision of student clinicians. Positive feedback confirms that students are providing quality service and supervisors are teaching clinical skills and managing service delivery. Feedback that points out deficiencies can help students and supervisors set goals for improvement. © 2002, Taylor & Francis Group, LLC.
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Pershey, Monica Gordon and Reese, Sheree, "Consumer satisfaction with Speech-Language pathology services in university clinics: Implications for student supervision" (2003). Kean Publications. 2698.