Crisis and Disaster Management of Local Hotels based on Statistics in Ningbo during COVID-19

Document Type

Conference Proceeding

Publication Date

7-1-2021

Abstract

In 2020, the outbreak of COVID-19 had a significant negative impact on local hotels. This paper conducts a case study through in-depth interview with managers of three different-tiers hotels and customers to find out the impact of COVID - 19 on hotel industry in Ningbo and relevant solutions adopted by hotels. The results show that hotels with different tiers suffered diversely and applied various measures. In addition to the hotel itself, the roles played by government and customers' considerations are also essential in the survival of hotels during this period of time. Suggestions for future epidemic management and other crisis or disaster management have been presented.

Publication Title

Proceedings - 2021 International Conference on Public Health and Data Science, ICPHDS 2021

First Page Number

59

Last Page Number

67

DOI

10.1109/ICPHDS53608.2021.00021

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